Inside Sistemas needed to increase real-time visibility into team performance, as well as obtain increasingly instantaneous feedback on their performance, thereby identifying areas for individual and/or team improvement. See in this case study how ProMove helped Inside Sistemas implement a gamification strategy to increase team engagement and knowledge.
Segment : Software Factory
Size : Medium
Objective : To improve team productivity.
Inside Sistemas is a pioneer and leader in the ERP software segment for security companies. It develops and enhances the Service System, which optimizes administrative and management processes, offering its clients automation and agility in the management of companies in this segment.
In recent years, Inside lacked real-time visibility into team performance and whether its employees and teams needed anything specific to improve in a timely manner.
This feedback was provided quarterly or biannually, failing to meet the expectations of employees or management. Furthermore, the team had ambitious goals that only a few analysts were able to achieve. Those who failed or fell short of them consequently became discouraged.
They then realized that the team needed to obtain increasingly instant feedback on their performance and, with that, identify areas for individual and/or team improvement.
As Inside already had indicators, ProMove, after analyzing the strategic indicators, supported the review of processes, gamification, definition of game rules and boards (with the RPG theme – Wanderer, Apprentice, Archer, Warrior and Wizard).
After completing the tasks on the base boards (Wanderer and Apprentice), each employee could follow the path they were most aligned with: Quality of Service, Productivity and Teaching.
Today, ProMove's support is focused on monitoring indicators and proposing rule changes and including some challenges to achieve strategic objectives, taking into account feedback from the players themselves.
After implementation, Inside increased team engagement and awareness of challenges by 200%, in addition to gaining access to real-time metrics! The company developed part of the process into its own call management tool.
Additionally, they access the Engage platform to perform additional tasks and track the monthly ranking.
"Nowadays, when we have an extra activity, people ask if it counts as points for the game; it's already part of the department's daily routine. The next step is to implement a way to score support. Since we have a very strong culture of collaboration, we're studying a way to score this issue." Karlos Kliemann, Manager at Inside Sistemas.
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